Salesforce Services That Deliver Results

Successful Salesforce implementations begin with a clear strategy. Mineffs brings certified architects and consultants who understand both the platform and your business domain — translating goals into a scalable, well-governed Salesforce solution from day one. We cover full project lifecycle: discovery, architecture design, configuration, custom development, UAT, and go-live support.

WHAT WE DELIVER

• Sales Cloud, Service Cloud & Experience Cloud implementation
• Salesforce Industries (Vlocity) — OmniStudio, FlexCards, OmniScripts, DataRaptors
• Industry CPQ & revenue lifecycle management
• Custom Apex, LWC development and API-based integrations
• Sandbox-to-production deployment pipelines and DevOps setup
• Architecture review, technical health checks & roadmap planning

HOW MINEFFS IMPLEMENTS IT

• Discovery workshops to map current pain points to Salesforce capabilities
• Solution design documents and architecture blueprints before development starts
• Agile sprint delivery with fortnightly demos and stakeholder sign-off
• Thorough UAT support with test scripts, defect tracking and resolution
• Go-live cutover plan with rollback strategy and hypercare period
• Post-go-live documentation, admin training and knowledge transfer

PLATFORMS & TOOLS

• Sales Cloud · Service Cloud · Experience Cloud
• Salesforce Industries · OmniStudio · Vlocity
• Revenue Cloud · CPQ · Billing
• Apex · LWC · REST/SOAP APIs
• Copado · Gearset · GitHub Actions

Finding the right Salesforce talent is hard. Mineffs makes it easy — providing pre-vetted, certified professionals who can plug into your team within days, not months. Whether you need a solo developer to fill a gap or a full offshore pod to scale delivery, we provide the right people with the right skills at the right cost.

WHAT WE DELIVER

• Contract, contract-to-hire and permanent placement
• Dedicated offshore development teams (India-based, aligned to your timezone)
• Project-based team augmentation for peak delivery sprints
• Short-term cover for leave, transitions or backfill
• Ramp-up of 2–10 resources within 5–7 business days

HOW MINEFFS IMPLEMENTS IT

• Skill-match profiling against your specific Salesforce stack and domain
• Technical screening: coding tests, architecture Q&A, Trailhead verification
• Onboarding support: environment access, tooling setup, sprint intro
• Dedicated account manager to handle performance, escalations and replacements
• Transparent billing — fixed daily rates with no hidden agency mark-ups

CERTIFIED ROLES AVAILABLE

• Salesforce Developers (Apex · LWC · Aura)
• OmniStudio / Vlocity Specialists
• Salesforce Architects (Technical & Solution)
• Salesforce CPQ Specialists
• Salesforce QA & Release Engineers
• Salesforce Administrators

Data is the foundation of every Salesforce investment. Poor migration or broken integrations erode trust in the platform and block adoption. Mineffs delivers structured, risk-managed data migration and integration projects — ensuring clean, validated, fully reconciled data lands in Salesforce on day one, and stays in sync with your wider technology estate thereafter.

WHAT WE DELIVER

• Legacy CRM (Siebel, SAP CRM, Dynamics, Zendesk) to Salesforce migration
• Salesforce org-to-org migrations and sandbox refreshes
• Data profiling, deduplication, cleansing and transformation
• Real-time API integrations (REST/SOAP/GraphQL) with ERP, payment and marketing platforms
• Event-driven integrations using MuleSoft, Boomi, or native Platform Events
• Post-migration validation: record counts, field mapping audits, delta reconciliation

HOW MINEFFS IMPLEMENTS IT

• Data audit and source-system mapping before a single record is touched
• Field-level mapping documents signed off by client data owners
• Iterative mock loads in sandbox with reconciliation reports at each pass
• Full rollback plan — zero data loss guarantee on production go-live
• Integration architecture diagrams delivered as living documents
• Hypercare monitoring for 30 days post-go-live with SLA-backed response

TECHNOLOGIES USED

• Salesforce Data Loader · Bulk API v2
• MuleSoft · MuleSoft RPA
• Dell Boomi · Jitterbit
• Python ETL pipelines (pandas · SQLAlchemy)
• Platform Events · Change Data Capture
• Informatica · Talend

Salesforce Industries (formerly Vlocity) is a specialised platform layer that accelerates delivery in complex regulated verticals. It comes with pre-built data models, OmniStudio components, industry processes and compliance frameworks — but only delivers value when implemented by people who know the domain deeply. Mineffs has a dedicated Industries practice with certified specialists across nine verticals.

WHAT WE DELIVER

• Telecom Cloud — BSS/OSS digital transformation, CPQ, order management, self-service portals
• Financial Services Cloud — wealth management, retail banking, insurance and lending
• Health & Insurance Cloud — member management, claims, care plans and provider networks
• Public Sector Cloud — case management, benefits, licensing and grants
• Education Cloud — student journey, admissions, advising and alumni engagement
• Revenue Cloud (CPQ + Billing) — configure-price-quote and subscription billing

HOW MINEFFS IMPLEMENTS IT

• OmniStudio build: FlexCards, OmniScripts, Integration Procedures and DataRaptors
• Industry data model configuration and custom object extensions
• Business rules engines, decision matrices and expression sets
• API-first integration with BSS/OSS, ERP and policy systems
• Performance optimisation for large-volume Industries orgs
• Upgrade and migration support for legacy Vlocity to OmniStudio

PLATFORM COMPONENTS

• OmniStudio: OmniScripts · FlexCards · DataRaptors
• Integration Procedures · Expression Sets
• Business Rules Engine · Decision Matrix
• Industries CPQ · Product Catalogue
• Vlocity EPC · Contract Lifecycle

Going live is the beginning, not the end. Salesforce platforms need continuous monitoring, administration, enhancement and release governance to stay healthy and deliver ROI. Mineffs managed services give you a dedicated support team — without the overhead of hiring full-time staff. We act as your Salesforce operations partner, keeping the platform running at peak performance.

WHAT WE DELIVER

• Application monitoring, health checks and proactive incident detection
• Bug fixes, enhancements and minor configuration changes under SLA
• Salesforce seasonal release readiness — impact assessment and regression testing
• User administration, permission sets, profiles and security reviews
• Release management: change control, deployment pipelines and rollback procedures
• Performance tuning — SOQL optimisation, governor limit management, async processing

HOW MINEFFS IMPLEMENTS IT

• Tiered SLA model: P1 (2 hrs), P2 (8 hrs), P3 (2 business days), P4 (5 business days)
• Dedicated support pod with named developers and a technical lead
• Monthly service review: ticket trends, upcoming changes, capacity planning
• Proactive alerts for apex exceptions, failed flows, integration errors and data anomalies
• Quarterly platform health report with risk register and improvement roadmap
• Transparent ticketing via your choice of Jira, ServiceNow or our portal

TOOLS & PROCESSES

• Salesforce Health Check · Optimizer
• Copado · Gearset (release management)
• Jira · ServiceNow (ticketing)
• Datadog · Splunk (monitoring)
• Salesforce Shield (event monitoring)

Mineffs is an AI-first Salesforce partner. Every consultant, developer and architect on our team is trained to work with AI-assisted tooling — meaning faster delivery cycles, fewer defects and higher-quality output on every engagement. In parallel, we design and deploy Salesforce Agentforce agents and Einstein AI capabilities that put autonomous intelligence directly into your business operations. The result: your implementation delivers more, in less time, at lower cost.

WHAT WE DELIVER

• Agentforce agent design, build and deployment — Sales, Service, Commerce and fully custom agents
• Einstein Copilot configuration for sales reps, service agents, field teams and admins
• Einstein Next Best Action — recommendation strategies embedded into every user workflow
• Predictive models: lead scoring, churn prediction, renewal likelihood, case deflection
• Data Cloud activation — unified customer profiles feeding real-time AI decisioning
• AI governance and safety framework: prompt guardrails, hallucination controls, audit trails
• Prompt engineering and grounding on your internal knowledge base, product catalogue and policy docs
• AI-assisted QA: automated test generation, regression suites and code review on every sprint

HOW MINEFFS IMPLEMENTS IT

• AI Readiness Assessment — data quality audit, org health check, use-case prioritisation workshop
• Agent design sprint: persona mapping, task scoping, tone-of-voice, escalation rules and fallback design
• All Mineffs developers use AI code assistants and Einstein Copilot tooling — cutting build time by up to 40%
• AI-generated test scripts run against every deployment — catching regressions before they reach UAT
• Grounding workshop: connecting Agentforce to your knowledge articles, SOPs and product data
• Human-in-the-loop review at every milestone — AI accelerates, humans govern
• Post-launch performance benchmarking: deflection rate, CSAT delta, handle time, ROI calculation
• AI agent management training so your team can refine, expand and self-serve post-launch

AI PLATFORMS & CAPABILITIES

• Agentforce (Sales · Service · Commerce · Custom)
• Einstein Copilot · Einstein GPT · Prompt Builder
• Einstein Next Best Action · Prediction Builder
• Data Cloud — real-time unified customer profiles
• Einstein Analytics · Tableau CRM
• MuleSoft AI Chain · Apex AI integrations